Shipping policy

At TIGRX, we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for complete information regarding order processing, shipping timelines, and delivery.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Timeline

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier availability.

Shipping Charges

  • Free Shipping on eligible orders as displayed during checkout.

  • Any applicable shipping charges will be calculated and shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking link to monitor the status of your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the package cannot be delivered due to an incorrect address, unavailable recipient, or other delivery issues, it may be returned to us.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. TIGRX cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your package. Kindly include your order number along with clear photos of the package and product so we can assist you promptly.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, unexpected circumstances such as weather conditions, public holidays, courier disruptions, or other unforeseen events may occasionally cause delays. We appreciate your patience and understanding in such situations.

Need Help?

If you have any questions regarding your shipment or need assistance with your order, please reach out to our customer support team. We're always happy to help.